REFUND
POLICY.
Because our products are digital, purchases are handled differently from physical goods. Here's how refunds work at NERDS CULTURE.
Digital Products
NERDS CULTURE sells digital products that are delivered electronically. No physical product is shipped to you.
Because digital products can be accessed or downloaded immediately, purchases are generally considered final once the product has been successfully delivered.
When We May Issue a Refund
We may review and approve a refund in situations such as:
- You were charged more than once for the same purchase.
- The wrong digital product was delivered to you.
- The purchased file is materially corrupted or inaccessible due to an issue on our side.
- A technical problem prevents you from receiving the product you purchased.
- Another circumstance requires a refund under applicable law.
Not Eligible for Refund
A refund generally will not be provided simply because you changed your mind after purchasing or accessing a digital product.
Refund requests based solely on lack of use, failure to read the product description before purchase, or personal preference may not qualify for a refund.
Technical Issues
If you have paid for a product but cannot access or download it, contact us before requesting a refund.
We will first attempt to resolve legitimate access or delivery problems and provide the purchased product wherever reasonably possible.
Refund Requests
To request a refund, contact us with the email address used for your purchase and include your order number and a brief explanation of the issue.
care@nerdscultre.comRefund Processing
If a refund is approved, it will generally be processed to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.
Policy Changes
NERDS CULTURE may update this Refund Policy when necessary to reflect changes to our products, services, business practices, or applicable requirements.
The updated version will be published on this page with the revised effective date.